Refund policy

You can ask for a full refund within 14 days of your first payment for a paid plan, monthly or yearly. You do not need to give a reason.

To ask, email hello@neverexpireqr.com from the address on your account. Refunds are paid by Paddle, our reseller, to the payment method you used. They usually arrive within 5 to 10 business days, depending on your bank.

Renewal payments are not refunded as a rule, so cancel before the renewal date if you do not want another period. If a renewal took you by surprise, write to us within 14 days of the charge and we will look at it fairly.

You can cancel at any time from your account page. Cancelling stops future charges. Your paid features stay until the end of the period you have paid for, and then your account moves to the Free plan.

Your dynamic codes keep redirecting after a cancellation or a refund. Only editing and statistics are limited on the Free plan, as described in our terms.

• If you were charged twice or charged by mistake, we will refund the extra payment whenever you tell us.
• If we close a paid account for a reason other than a breach of our terms, we refund the unused part of the period.
• Accounts closed for abuse, such as phishing or malware, are not refunded.

This policy does not remove any right to a refund that the law gives you where you live.

Questions? Write to hello@neverexpireqr.com.